📦 Shipping & Returns 📦

Our Communication Pin Badges serve as a non-verbal social cue. They allow you to express a complex feeling—like needing space, struggling with executive dysfunction, or celebrating a small win—without having to mask or explain yourself. They're quick, relatable, and a great conversation starter.

Yes! We love a good hyperfixation haul. We offer built-in discounts when you bundle pins or stickers together. If you want the best of both worlds, build your own custom pin-and-sticker pack at a sweet discount.

Yes! While our designs are broadly relatable, we create specific pins addressing traits of ADHD (like procrastination and overthinking) and Autism (like sensory issues and special interests). Browse our Neurospicy Collection or use the search bar to find pins for specific challenges.

We accept major credit cards(Visa, Mastercard, American Express) via ShopPay, PayPal and Apple Pay for online orders.

Yes, we offer a variety of bundle deals for our products.

For our pin & stickers collection, use the bundle set up for 3,5,12 & 30 items of your choice to save, the discount is calculated automatically in your shopping cart. If you are looking at a quantity of 100+, contact us for a quote!

For special discount codes, subscribe to our email list, or follow us on social media to stay in the loop with the hottest new deal!

We know the heartbreak of losing a favorite pin perfectly well. To keep your sensory anchors safe, every single MindCoco pin comes standard with sturdy rubber/metal backings that grip tight. For high-traffic gear, we also offer secure locking pin-backs.
Not sure which back to use? Here’s our quick sensory and security guide:
• Rubber Backs: Best for t-shirts, thin cotton, or lanyards that touch your skin. They are soft, won't scratch you, and provide a high-friction grip on thin materials.
• Metal Clasp Backs: Best for dense materials like canvas tote bags or denim jackets. They lock securely against thicker fabrics where rubber might get pushed off.

Gravity is real, but so is good design. There is nothing more annoying than a communication pin you have to constantly adjust.

For all of our larger designs, we use dual pin-posts on the back. This locks the pin firmly in place so your message stays exactly where you put it—no spinning, no sagging.

Our pins feature a refined 0.02cm needle. Because it actually punctures the material, we do not recommend using them on delicate fabrics like leather or silk blouses, as the hole will be permanent and can easily snag smooth threads.

However, knit sweaters are usually completely safe! You can gently slide the pin needle between the yarn threads without piercing the actual fibers, and once you remove it, you can simply massage the knit back into place. When in doubt, canvas bags, lanyards, and denim jackets are always a safe bet!

It mostly comes down to the weight/shape of the specific badge and the material of the pin needle! To make sure you always have the right fit, we actually provide one of each backing (one rubber, one metal) for every pin order as supplementary gift.

Yes! They are built for the real world. Our stickers are made from thick, glossy or matte, highly durable vinyl engineered to survive hydroflasks, laptops, and outdoor wear. Run them through the daily grind—they can take it. The only exception being dishwashers.

If you placed it on a smooth metal or plastic surface (like a laptop or water bottle), yes, you can carefully peel it off. However, peeling them off of paper or cardboard will tear the sticker or the surface. Keep in mind that moving a sticker multiple times will eventually wear down the adhesive life, so try to find a permanent home for it when you can!

We accept cancellation of order within 12hrs of being placed, please contact us at info@mindcoco.co with your order number to make any revision or cancellation request at the earliest. You will receive an email confirming successful cancellations.

We'll do our best to accommodate your request, but we do not accept cancellation requests after 12hrs of order being placed, or to make changes to your order once it has been fulfilled and entered into shipping process.

If an item is out of stock and restock is available within the next 72hrs, we will fulfill your order once all stock arrives. If the item of purchase needs more than 72hrs to be restocked or discontinued, we will refund your order for the out of stock item and dispatch the rest.

Absolutely. We completely understand the anxiety of gift logistics. We never include prices on our packing slips, and we don't include invoices in the box.
You can grab one of our curated bundle sets to send the perfect low-overwhelm care package straight to their door.

Currently we ship to US, UK, Canada, Australia, New Zealand, Singapore & Hong Kong, if you are in a country that's not the above, make sure you subscribe to our newsletter to be updated with new stockists!

We completely get it—these are small items that an envelope would fit in. However, the fee also includes sorting, packing, etc. And because we use tracked, reliable shipping to ensure your items arrive in good time and conditions, single-item shipping can feel steep. The best way to beat this is to bundle up! If you grab something for a friend, you can quickly hit our Free Standard Shipping threshold along with a sweet discount on the products themselves:
• UK: Free shipping on orders over £30.
• US, Canada, Australia & New Zealand: Free shipping on orders over $50.

Unfortunately, we are unable to split orders into multiple shipments at this time. Your entire order will ship together.

Orders normally gets fulfilled within 24hrs after payment, then depending on where you are, will take 4-15 business days to arrive.

Delivery details will be provided in your confirmation email, you can also referred to the "Expected Delivery Date" on the checkout page for an indication.

Yes, you'll receive email notifications when your order ships, and when it's scheduled for delivery on the day. You can also track the progress on our "Track your order" page.

For standard shipping, we work with a variety of major carriers such as USPS, Australia Post & Canada Post, Royal Mail, as well as local courier services such as GOFO, iMiles & Intelcom, etc.

Currently we cannot accept standard shipping through appointed carriers.

Once your order has shipped, you'll receive a hyperlinked tracking number via email.

Use the tracking button from the email, your order number, or this number to track your package here.

For delivery related inquiries, contact us at: info@mindcoco.co for further assistance.

Don't worry, you don't need to stay chained to your front door! We do not require a signature for delivery. If you aren't home when your gear arrives, here is exactly what the courier will do:

• The Standard Drop: The courier will leave your package safely in your mailbox, at your front door, or in another designated safe spot.
• Restricted Building Access: If you live in an apartment or complex and they cannot gain access to the building, they will usually leave the package at the main front door or lobby.
• The "No Safe Place" Protocol: If the courier decides there is absolutely no secure place to leave your package, they won't risk losing it. Instead, they will leave an "Attempted Delivery" notification.

If you receive a delivery notification, we highly recommend contacting the courier straight away using the details on the slip. It is much easier to arrange a quick re-delivery before they send the package back to the depot!

Rest assured we want you to receive your purchase as much as you do! But due to variety of reasons, sometimes our courier partners may need a little nudge. Send us a request with your order number, we'd be happy to do that for you!

In the rare occasion that you've received a failed/attempted delivery notice, we will need a confirmation of address and a phone number that they can reach you on, along with any instruction of drop off to arrange for a re-delivery. This information is only shared through a secure channel with the courier.

Unfortunately not at the moment, mostly due to a relative unreasonable rate offer. Still working on it!

Yes, all MindCoco products come with a 3 months warranty against product defects. Reach out if you have any issues or you can also check out T&C for details.

We understand how frustrating this might be. But don't worry, first check if the package is not sitting in your mail box or around your house, next (for our Royal Mail customers, almost specifically) wait for another day as sometimes the actual delivery is slower than the system update (we don't know why, and we dare not ask).

If it is still not turning up, let us know, we will go ask for a proof of photo evidence of delivery to better navigate the scavenger hunt, or if none was provided within reasonable time frame, we will replace your package.

Take a deep breath—we’ve got you covered. If the mail carrier was a little too rough and your pin arrives scratched or bent, you are protected by our Zero-Friction Replacement Guarantee. Just send us a photo, and we will make it right. No complex return processes, no interrogations, and absolutely no stress.

We know that sometimes things don’t go exactly as planned, or your brain simply changes its mind! Here is how we handle returns and exchanges with zero friction:

• If your item arrives defective or damaged: We’ve got your back. You have 14 days from delivery to request a full refund or an exchange. Just reach out to our team with a photo of the issue, and we will make it right immediately.
• If you just had a change of mind: We totally get it—impulse buys happen! If you decide the item just isn't for you, let us know within 48 hours of receiving your package. As long as the item is unused, we are happy to issue a refund or exchange for the cost of the product itself (please note that the original shipping fees are non-refundable).

To get the process started, simply reach out to our customer service team. If you don't mind sharing, we’d love to know the reason for your request—it really helps us improve our gear and support the community better!

Yes, once you create an account, you can add items to your wishlist to bookmark for later.

We are working on this! Subscribe to our email list and you will be the first to be notified once its ready. Otherwise, drop us a line and we will see what's possible.

Neurospicyis an inclusive, lighthearted term used by the neurodivergent community (including people with ADHD,Autism, and chronic anxiety) to celebrate their unique brains.

MindCoco is dedicated to creating Neurospicy Gifts & communication accessories that use humor to validate these experiences, creating the "this is so ME" moments. Our products are designed by neurodivergent minds,for neurodivergent minds.

Absolutely! We love partnering with mental health practices, support groups, educators and retailers who want to share our Neurospicy Gifts with their clients and community. Please visit our dedicated Inquiry page (or email us at info@mindcoco.co) for bulk pricing and application details.

Yes! Check out our blog posts for tips, perspectives and product guides created for and by our neurodiverse community.

All feedbacks are welcome! You will receive a review request after your purchase arrives. Or drop us a line athello@mindcoco.co, we are all ears!