We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, PayPal and Apple Pay for online orders.

Please contact us as soon as possible if you need to make any changes to your order. We'll do our best to accommodate your request, but changes may not be possible once an order has entered the shipping process.

Once your order has shipped, you'll receive a tracking number via email. Use this number to track your package on the carrier's website.

We're so sorry about that! Please reach out to our customer support team right away with photos of the issue. We'll work to resolve it promptly with a replacement or refund.

Unfortunately, we are unable to split orders into multiple shipments at this time. Your entire order will ship together once all items are available.

If an item is out of stock, you'll have the option to be notified when it's back in stock, or you can remove it from your cart. In-stock items will ship right away.

Absolutely! Make sure you add a gift message during checkout!

Yes, all mindcoco products come with a 30-day warranty against manufacturing defects. Reach out if you have any issues during this period.

Currently we only ship to US, however we are exploring other regions, make sure you subscribe to our mailing list to stay in the loop on new areas and exclusive shipping deals!

It depends on where you are. Orders processed here on average will take 5-12 business days to arrive. Delivery details will be provided in your confirmation email.

For standard shipping, we work with USPS and Fedex. For express shipping it depends on the location, please send us a note with your location to confirm.

Yes, expedited shipping options are available during checkout for an additional fee.

Yes, you'll receive email notifications when your order ships and with shipping updates along the way.

For your security, packages that require a signature cannot be left without recipient signature. They'll be held for pickup or re-delivery.

Absolutely! Mindcoco products are carefully designed and tested to be safe for anyone. However, supervision is recommended for usage by children and age requirements are marked on individual product pages.

We try as hard as we can, where feasible. Our products are made from eco-friendly, ethically-sourced materials where possible.

Our curated selection helps address a variety of sensory needs for neurodivergent individuals, from noise sensitivity to sensory overload, workplace burnout, poor sleep qualities, as well as products proven effective in executive dysfunction improvement & training.

CocoPuffy is made with natural materials so a natural gradual deflation is perfectly normal. It is also refillable easily, find instructions here.

Our product descriptions outline the key benefits and use cases. Our blog also has guides to help match needs. Feel free to contact us for personalized product recommendations!

We are working on this! Subscribe to our email list and you will be the first to be notified once its ready. Otherwise, drop us a line and we will see what's possible.

We want you to be fully satisfied! Unopened and unused items can be returned within 30 days of delivery for a full refund or exchange. To do that, reach out to our customer service to inquire.

Click the "Log In" button at checkout to create an account or checkout as a guest. Having an account allows order tracking.

Yes, once you create an account, you can add items to your wishlist to bookmark for later.

Sign up for our email list to receive exclusive discount and rewards, including new product launches and early access.

We love hearing from our community! Reach out anytime via email or our social channels. You can also leave a product review after purchase.

Yes! Check out our blog for tips, perspectives and product guides created for and by our neurodiverse community.