We accept all major credit cards (Visa, Mastercard, American Express) via ShopPay, PayPal and Apple Pay for online orders.

Please contact us as soon as possible if you need to make any changes to your order.

We'll do our best to accommodate your request, but changes may not be possible once an order has entered the shipping process.

Once your order has shipped, you'll receive a tracking number via email (usually starts with YT).

Use the tracking button from the email, your order number, or this number to track your package here.

For delivery related inquiries, contact us at: hello@mindcoco.co for further assistance.

We're so sorry to hear that!

Please reach out to our customer support team right away with photos of the issue. We'll work to resolve it promptly with a replacement or refund.

If an item is out of stock and restock is available within the next 72hrs, we will fulfill your order once all stock arrives. If the item of purchase needs more than 72hrs to be restocked, we will refund your order for the out of stock item and dispatch the rest.

Absolutely! But only if you send us instructions at checkout!

Unfortunately, we are unable to split orders into multiple shipments at this time. Your entire order will ship together once all items are available.

Yes, all mindcoco products come with a 30-day warranty against product defects. Reach out if you have any issues or you can also check out T&C for details.

Currently we ship to US, Canada, Australia, New Zealand & Singapore, if you are in a country that's not the above, make sure you subscribe to our newsletter to be updated.

It depends on where you are.

Orders will usually be fulfilled within 24-48hrs after payment, then take 5-20 business days to arrive.

Delivery details will be provided in your confirmation email, you can also referred to the "Expected Delivery Date" on the checkout page for an indication.

For standard shipping, we work with a variety of major carriers such as USPS, Australia Post & Canada Post, as well as local courier services such as Aramex & iMiles, etc. Currently we cannot accept standard shipping through appointed carriers.

Yes and subject to destination of delivery and availability. Please email us with your requirement to receive a quote.

Yes, you'll receive email notifications when your order ships, and when it's scheduled for delivery on the day. You can also track the progress on our "Track your order" page.

For your security, packages that require a signature cannot be left without recipient signature. They'll be held for pickup or re-delivery.

CocoPuffy is made with natural materials so a natural gradual deflation is perfectly normal. It is also refillable easily with a syringe. Contact us or check out this instruction here.

Our product descriptions outline the key benefits and use cases. Our blog also has guides to help match needs.

Feel free to contact us for personalized product recommendations!

We are working on this! Subscribe to our email list and you will be the first to be notified once its ready. Otherwise, drop us a line and we will see what's possible.

We want you to be fully satisfied! Unopened and unused items can be returned within 30 days of fulfillment for a full refund or an exchange. To do that, reach out to our customer service to inquire.

Click the "Log In" button at checkout to create an account or checkout as a guest. Having an account allows order tracking.

Yes, once you create an account, you can add items to your wishlist to bookmark for later.

Yes, we offer a variety of bundle deals and codes for particular items in our catalogue. Subscribe to our email list, or follow us on social media to stay in the loop with the hottest new deal!

All feedbacks are welcome! You will receive a review request after your purchase arrives. Or drop us a line at hello@mindococ.co, we are all ears!

Yes! Check out our blog posts for tips, perspectives and product guides created for and by our neurodiverse community.